the saucepan

Saucepans that last ...Phone 01363 881174... a PLUS Online Store
UK Mainland Delivery £4.95, FREE over £30 Email Us Your Cart  0 items. £0.00 Checkout

About Us

The Saucepan is PLUS Online Stores' 11th website. After getting fed up with cookware that dented or warped, rivets that came undone and particularly non-stick layers that did not stick to the pan, we decided to investigate and find pots and pans that actually last the course. The initial outlay may be more, but they are well worth it. Our sister site www.the-frying-pan.co.uk sells the frypans, sauté pans, woks and grill pans that compliment the saucepans, casseroles, stock pots etc on this site.

Our aim to offer first-quality products that last is true of all our web sites on which we sell the best brands we can find.

We are a family run firm that enjoys offering a high level of personal, customer service:

  • delivery details given in advance
  • no payment taken before stock is assured or if there is a delay, before a customer has agreed to wait
  • key financial information automatically deleted once an order is completed
  • all warranties and guarantees listed - and we will help you to activate them if you need to
  • high level of product knowledge- you are welcome to phone if you have any queries

Please call us on 01363 881174 . Full address and contact details are at the bottom of the page. You can ask to speak to Laura Robinson, Claire Hodgson or Nick Mahoney.

Recent Customer Feedback on PLUS services

"Thanks for your help. It's great to do online shopping but also have contact with a real person" Cath B 21/09/2011

"Just to inform you that I received my pots and pans yesterday. I have opened the order and everything was there and in excellent condition. I'm very pleased with the time and effort of Matthew Wise to provide me with answers regarding my order and the shipping. I hope to make business with you in the near future and I will also tell my friends and family about the good service from the company." Thank you, Marcel. D 09/03/2011

"I wanted to write and thank you for your prompt and attentive treatment of the above order. Your receptionist could not have been more helpful, and between us we sorted out exacly what I needed. It was a replacement article (I broke it!) and not only was I amazed to find it so easily, but also it was substantially less expensive than other companies had quoted. An added bonus was that it arrived within the promised time. All in all an impresive service and one I shall use again at the earliest opportunity. Thanks again" Steve B, 22/11/2010.

"I'm happy with the products and service that I have received from your company. On my first visit I was nervous about doing business with an unknown firm, but I found it easy to do business with you. So far I have placed a couple of orders for Staub pots as gifts for friends and for myself and everything has met my expectations. I appreciate the fact that I get a telephone call from a real person to let me know how long my order will take. I think you might win people’s trust if there were a more up-front message about the family run business that’s behind the sites. At the moment, you bury that story behind the “About us” link in the footer of the page." Jonathan B 08/04/2010

"...thank you for your prompt and kind attention and to let you know that both roasters where very gratefully received, especially the one that made its way down to New Zealand" Norma H, 12/01/2010

"Dear Saucepan...... Many many thanks for all your help with this order.... I am absolutely thrilled to be able to thank you for the prompt delivery of the tagine... yes it came today, 23rd despite snow, hail ,black ice, thunder and lightning!!!! You had already prepared me for the fact that the courier may not be able to deliver before xmas, so I was truly pleasantly surprised when he arrived at teatime today...the man most definitely deserves a reward! Please pass on my thanks to the couriers and be assured that I happily commend your company for its wonderful service. A very Happy Xmas...from a very happy customer!" Mrs Auckland 23/12/2009

"Dear Matthew and Clare, ... I am delighted with the Demeyere pans, they cook beautifully and are easy to clean... I was also impressed with the communications I received from the company, I find it so rare to be kept in touch with orders and everyone I spoke to in the organisation was always very helpful and pleasant" Kate C, 15/12/2009

"Thank you very much, my brother has received his present in good time and is highly delighted, thanks for the excellent service" Sarah A 15/12/2009

"The speed of delivery was incredible...I only ordered the goods around 8pm Wednesday, and they arrived on my doorstep around 4.30pm on Friday! Excellent service - I only wish all my Christmas shopping was such an enjoyable experience" Irene D 06/12/2009

"Hi, just a quick thank you for the quick and efficient way you processed my order for a tagine. It arrived within 3 working days which was excellent.I will not hesitate to use your company again. Thankyou. " Ron B 01/10/2009

"I am writing this as a new but very happy customer! More than two months ago we ordered a Staub Cocotte casserole from a well-known website and endured a catalogue of delays and ultra-poor level of communications (i.e. non-existent) culminating in us cancelling the order with them. We found the Saucepan and within four working days received our order. Their level of service and communications we rate at more than five stars, and my wife and I are truly extremely impressed. We will return to order more items, safely confident of their ability to deliver complete with prompt communications. Needless to say we can recommend them to all with no hesitation atall!" Roberts S 12/11/2009

"Hi Claire, Brilliant, many thanks, thanks also for all the trouble you have gone to as well" Brenda 23/12/2008

"Thankyou for your prompt reply and great customer service!" Kev 22/12/2008

"Hi Clair, Thanks for the great service" Jerry 24/11/2008

"This is the first time I have used your company and I must say I am very impressed with the service. From order to delivery (which was really quick). I will certainly use your company for all my future catering requirements and I have no hesitation in recommending your company to my colleagues in the catering trade and friends." Regards R McKenzie 29/09/2008

"Many thanks for the wonderful service" - Lucy 08/09/2008

"Order arrived and is fabulous" M Lloyd 02/09/2008

"Thanks again for your prompt and professional communication - if only other firms would learn" - Fergus M 28/08/2008

"You are an angel, Claire. My other supplier let me down and you got my order to me in time for the Wedding. Thank you so, so much" Denise M 24/08/2008

"Thanks for the great service, Dee." Jane 05/08/2008

"Good morning-my orderl arrived yesterday-so swift!! REALLY pleased. Thankyou." Lydia Laurence. 06/08/2008

"Thank you for your excellent service, especially as the order is going to my sister in the UK and I`m in New zealand and there's been a few problems trying to get me on the phone !" Susan 07/08/2008

"I have received my very attractive ceramic spice mill and am pleased to say that it does exactly as you claimed. I was also plesaed to receive it so quickly" Helen G. 02/08/2008

"Dear Dee, Thank you very much for the excellent service!" Natalia 31/07/2008

""Got the order ....took about 24hrs from ordering online to receiving......a quality service...keep up the good work.......cheers....." Campbell F 29/07/2008

"Thanks very much for your help. I really appreciate it. You guys have the best service." Jane 23/07/2008

"Hello Claire. Thank you for your excellent customer service and product.I will not hesitate in using your company again or indeed recommending you to my friends. Best Wishes" Mrs Gould 28/07/2008

"I appreciated you friendly call to check that I wanted it delivering to work and also how nice the lady was when I called to explain that the napkins were missing. I will definately recommend you to friends and will put you in my favourites." Julia 10/07/2008

"Your customer service and attention to detail are far in excessive of what I could have expected, thankyou" J Scanlon 14/06/2008

"Thank you for my order received yesterday, I appreciated the e-mail and phone call confirming delivery . The only minor concern I had was in the product description both sizes were together and I was concerned I might be ordering both but that was just me. Thank you for your excellent service Kind regards Ken Young" 21/05/2008 Ken Young

"Order received today, all in perfect condition thank you to the despatch dept,and very quick delivery we are delighted with the product and service.Thank you" George&Carole 28/05/2008

"Many thanks for dealing with my first order in such an efficient manner.The ordering process was simple and you emails informative. Delivery was prompt and the goods represented very good value for money. In all a pleasant shopping experience which will put you on the top of my list for my next purchase." M White 29/05/2008

"Great service thanks for all your help.Claire could not have been more helpful. She's a star! Thanks again" Murray MacDonald 30/05/2008

"Thank you very very much. I am very happy" H Bristow 16/04/2008

"Thank you to Claire Hodgson for the fantastic customer service I received with my purchase. Claire went to a lot of trouble and I am now completely satisfied, thank you very much..."G Phillips28/04/2008

"Very efficient service. Outstanding. I really appreciate it" S Carr 16/04/2008

"I was delighted with your service which was incredibly rapid. Within half an hour of placing my order (or less) one of your staff telephoned to confirm that my order was genuine as I had provided a different billing and delivery address. This was very professional.Also, I was surprised to receive my cocotte only a day or two later. Well done and thank you very much. I don't think I have any suggestions - it was all perfect."E Dunn 08/04/2008

"I am impressed with your speedy interactive service". Diane M, 01/04/2008

"I could not be more pleased either with the product or your service. Both are superb and it is hard to see how they could be bettered." M Alford 14/01/2008

"My item was sent promptly and was very well packed but, best of all, was a terrific bargain." L Sinclair 11/01/2008

"Ordering the product was easy, received a confirmation email shortly afterwards and the pan arrived within the week" S Oatley 10/01/2008

"If I, or anyone I know needs any cookware I will definitely recommend your company." J Nicholson 10/01/2008

"The service over the phone was superb and as promised, I have received my order today which was superbly packaged" W Wildman 13/12/2007

"It's a real shame the purchase didn't work out this time, but you've been a pleasure to deal with and left me with a favourable impression of you and your company" K Garnett 11/12/2007

"Very satisfied. I know I can order something with you and not have to worry about it" J Coleman 11/12/2007

"You have been effecient, courteous and above all reliable. You have made the internet shopping experience a problem free pleasure" E Fearnley 16/10/2007

"My Peugeot mills arrived today as promised. They are beautifully made and work like a dream" B Hart 15/10/2007

"We're very impressed with your customer service. It's been excellent." D Varghese 31/08/2007

"It's an excellent product and speed of service. Very easy to order and I felt secure when shopping." P Lam 24/08/2007

"Thank you for the excellent ordering system and quick delivery." A Moir 22/08/2007

"Thank you for your very speedy and efficient service! I shall certainly be recommending you to all my friends." S Druce 28/05/2007

"My order arrived yesterday. It was a birthday present for my sister and she was absolutely thrilled." T Fox 15/06/2007

"I found your website quite by accident and was very impressed - you beat Amazon for choice and price!!!" J Truscott 24/05/2007

"Ordered yesterday, delivered today. I am delighted" K Shrimpton 01/05/2007

"What wonderful service : ordered on Wednesday, received Friday." D Hobbs 27/07/2007

"Thank you for your prompt attention to my order. I will not hesitate to use your company for future purchases." D Jones 19/04/2007

"I was most impressed by your delivery ordered on Monday and delivered on Wednesday mid-morning! Fantastic!!" T Pack 25/04/2007

"Prompt delivery, very carefully packaged, and a tip-top product at a good price. What more could you do?!" G Howarth 28/02/2007

"Thank you thank you for such a great service. Lovely gentleman on the phone sent a new part for my grinder... new part arrived next day!" P Miron 29/03/2007

"Happy customer, pepper mill arrived a day earlier than expected & was well wrapped." C Clark 01/03/2007

"Received the set yesterday. I'm very pleased with them, they feel a good quality item." G Dunn 02/03/2007

"Very professional and extremely efficient" T Mitchell 28/02/2007

"I have just received my order and I am delighted, thank you. Not only are you the cheapest on the web, but the service was first rate, too. Definitely to be recommended." Rhona Dick 15/02/2007

"Thank you and I congratulate you on your efficient and friendly service." Molly Bowshell 11/01/2007

"Many thanks for your excellent service -put my order in on the 4th and it arrived the following day under 24 hours after ordering. Well Done to you all !!" Shelah Hedger 05/01/2007

"Thank you so much for my salt & pepper mills which I received safely today. I am delighted with the design and look forward to many years of faithful service from them." Monica Corney 12/01/2007

"Thankyou so much Claire. It is so rare to get such fantastic customer service - hugely appreciated" Iona Romer-Lee 09/12/2006

"Delighted with your service. The dispatch was highly efficient and the quality of the goods excellent" Lizz Peacock 14/12/2006

"Excellent service - fast delivery and great product. I would recommend you to anyone" Angi Penneck 16/11/2006

"Products and service were perfect. I will certainly use your company again"Michael Romans 25/11/2006

"I was very impressed with your "personal" service when I phoned and by the rapid arrival of the goods. Thanks again."Angela Medland 09/11/06

 

"I am delighted with the mills and your service. I would certainly recommend your company and site to friends and family."Ewa Gallagher 10/11/06

 

"I was very impressed with your "personal" service when I phoned and by the rapid arrival of the goods. Thanks again."Angela Medland 09/11/06


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