Guarantees and Warranties

We will happily get in touch on your behalf with the UK manufacturers and importers if you need to call on the guarantee of any product bought from us.

Please follow any instructions you received with your product regarding registration of the guarantee.

Berndes Removable Handles 10 year guarantee

Demeyere - John Pawson, Atlantis, Apollo and our chosen Frying Pans 30 years guarantee (10 years for professional use) on all pans except non stick where there is a 5 year guarantee (0 years for professional use)

Emile Henry Flame 3 year warranty for household use

Gastrolux Lifetime warranty against distortion and 2 year domestic warranty and 1 year commercial warranty on the rest

Mauviel Mauviel investigate ALL pan problems whatever the age of the pan with the proviso that they deal only with the pan's purchaser

Paderno Grand Gourmet Limited lifetime warranty - limited to manufacturing defects

SKK Premium Plus and SKK Induction 5 year guarantee on the non stick coating
Lifetime guarantee not to warp or buckle (excludes commercial use)

Staub Lifetime warranty on cast iron cookware

Swiss Diamond Lifetime warranty - the non stick will perform just as well even if you scratch the surface

PLEASE NOTE : Manufacturers' guarantee and warranties do not cover neglect, normal wear and tear or misuse of the products. They cover defective workmanship and defective materials. So please ensure you follow product care and use guidelines.