the saucepan

Saucepans that last ...Phone 01363 881174... a PLUS Online Store
UK Mainland Delivery £4.95, FREE over £30 Email Us Your Cart  0 items. £0.00 Checkout

How to Order

Customer Service

Thank you for your interest in this our 11th on line store.

If you need help with your shopping, please call us on +44 (0)1363 881174.

UK calls are charged at your usual local and national rates.

Opening hours

We are an on-line store and mail order business, open all year Monday to Friday 9am - 5.30pm, except bank holidays.

Ordering by phone

Phone +44 (0)1363 881174 with your order details. Before you phone, to save you time, please have your credit card details ready, along with any gift vouchers you are using.

Ordering by www.

Just browse our collections by using the navigation on the left of every page, or by using the shop windows in the middle of the home and other pages page.

Select the items you would like to order by choosing a quantity and then clicking the "Add to Cart" button. The items will be placed in your shopping cart. You can see what's in your cart by clicking "View cart" which is on every page.

When you have finished shopping, click the "Checkout" button on the top right of any page, or if you are in the shopping basket page itself, click the button saying "Go to Checkout". We will calculate your total order costs.

At the Checkout, please follow the instructions on the form. If you wish to give payment details on line, then complete the card details as set out on the form or give details of the gift vouchers you are using. If you prefer to give payment details to us over the phone, please call. Or if you want to order by post, print out the page.

Finally, if you are buying on-line, please remember to click to confirm your order at the bottom of the page.

We will send you by email details of your order, payment and delivery.

Ordering By Post

Browse our collections by using the navigation on the left of every page, or by using the shop windows in the middle of the home and other pages.

Please then send us your order with payment details as follows:

If paying by cheque, please let us have your name, address, telephone number, and delivery address and enclose a cheque made payable to PLUS Online Stores Ltd. Please write your cheque guarantee card number on the back.

If paying by credit or debit card, please let us have your name as appears on the card, billing address including postcode, delivery address, telephone number, card number, expiry and start dates (if your card has them) and 3 digit security code on the back of the card (this is the last 3 numbers printed in your signature box).

We accept the following cards:

  • Visa Credit
  • Master Card
  • Visa Debit
  • JCB
  • Switch
  • UK Maestro
  • Solo
  • Visa Electron
  • Maestro
  • AMEX (American Express)

Gift vouchers can be used for full or part payment of any order - please enclose them with your order.

Please send your order to The Saucepan, PLUS Online Stores Ltd, Natson Mill, Bow, Crediton, Devon, EX17 6JE.

Ordering By Email

Email your order using our convenient email/contact form . Type your order into the message box.

Please provide payment details as per "ordering by post" or if you prefer, ask us to phone you back for your details.

Please remember to supply a daytime email and telephone number so that we can contact you quickly in case of a query.

Keeping Copies of Your Order

Please keep a copy of your order however you place it with us, together with all paper that we later send you. This will help in case of query. We will confirm by phone or email when your order has been accepted and is on its way to you.

Thankyou For Your Custom.

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